Repair By Exchange (RBE)
Your product is replaced with a refurbished or a new product that is shipped to you once we have received your failed product. RBE’s carry a 6-month warranty.
Advance replacement is a Renishaw premium service aimed at minimizing your downtime. This service is only available on products where a Repair by Exchange (RBE) service is offered. Through this service we ship an RBE in advance of receipt of your inoperative product.
Please note: A $75 charge applies to each advance replacement.
Your inoperative product must be returned to Omni-Tech within 7 working days of receipt of the advance replacement.
Failure to do so will result in an issuance of a non-return invoice in the amount of the difference between the RBE price and the new list price.
Return of your inoperative product after the issuance of the non-return invoice will not result in a credit of the non-return invoice and your inoperative product will be returned to you.
Advance replacements sent out under a warranty claim will not be credited if the returned product is damaged or no fault is found with the returned product.
Returns of advance replacements will be accepted if:
a) They are returned unused and in the original packaging within seven working days of invoice date
b) The return has been pre-approved by Omni-Tech through the issuance of a Return Goods Authorization (RGA) number and,
c) The return passes Renishaw inspection
A re-stocking fee of $75 or 20% is applied, whichever is greater.