Repair By Exchange (RBE)
Your product is replaced with a refurbished or a new product that is shipped to you once we have received your failed product. RBE’s carry a 6-month warranty.
Advance replacement is a Renishaw premium service aimed at minimizing your downtime. This service is only available on products where a Repair by Exchange (RBE) service is offered. Through this service we ship an RBE in advance of receipt of your inoperative product.
A $95 charge applies to each advance replacement.
Your inoperative product must be returned to Omni-Tech within 7 working days of receipt of the advance replacement.
Failure to do so will result in an issuance of a non-return invoice in the amount of the difference between the RBE price and the new list price.
Return of your inoperative product after the issuance of the non-return invoice will not result in a credit of the non-return invoice and your inoperative product will be returned to you.
Advance replacements sent out under a warranty claim will not be credited if the returned product is damaged or no fault is found with the returned product.
Returns of advance replacements will be accepted if:
a) They are returned unused and in the original packaging within seven working days of invoice date
b) The return has been pre-approved by Omni-Tech through the issuance of a Return Goods Authorization (RGA) number and,
c) The return passes Renishaw inspection
A re-stocking fee of $95 or 20% is applied, whichever is greater.
The price in the current catalog supersedes any previous website or catalog pricing. To the extent the price on the website differs from catalog pricing, the price on the catalog shall prevail. All prices are subject to change without notice.